Cape Light Compact Rebate Processing
In July 2023, The Cape Light Compact along with the other Sponsors of Mass Save® switched to a new rebate processor. This was done with the intent to improve the existing rebate process, but the transition has resulted in delays in rebate payments for customers.
The current processing time for rebates is 8-12 weeks from the date of the rebate application submission. Applications that are incomplete or flagged for an inspection may take additional time to resolve.
The Compact is working diligently with the processor to get checks to customers, but if you have constituents who are having trouble with the rebate process, we encourage them to contact the appropriate organization.
Customers seeking rebates for heat pumps displacing oil, propane, or electric resistance; oil or propane boilers; and furnaces as well as rebates for thermostats or any eligible appliances or products who have not received their check in the 8-12 week timeframe should contact the Compact at info@capelightcompact.org or by calling 1-800-797-6699.
The Compact does not oversee rebates for natural gas equipment, including boilers, furnaces, thermostats, or heat pumps displacing natural gas systems. National Grid manages these, and customers who do not receive their rebate in 8-12 weeks should call 1-888-855-0340 or email MARebates@resource-innovations.com.
The following are tips for customers to ensure rebates are processed promptly:
- The Compact always recommends submitting online through the rebate portal found at www.masssave.com/savings. Online submissions are instantly trackable compared to mail-in applications.
- Ensure you have provided all required documents and met all the eligibility criteria listed on the equipment page on the Mass Save site or the rebate form.
- If you have a mailing address different than your service address, ensure you include both on the application.
Customers can check their status at www.masssave.com/savings using their reference number, provided during submission, and their zip code. The Cape Light Compact is dedicated to working with our customers and your constituents to ensure that they receive their rebate applications in a timely manner.